Customer service

Shipping, storage & FAQ

Shipping

We ship with DPD and DHL within 1-2 workdays with track & trace. The estimated delivery time in The Netherlands is between 1-3 working days.
Inside Europe your packge will arrive approximately between 5 - 10 days.

SHIPPING OUTSIDE EUROPE

Delivery time and costs outside Europe varies from 8 to 30 days. It is usually a longer process in these wild times but we do our best!
We'll send you a track & trace number directly after your order.

Payment Methods

We exept bank transfer, creditcard (VISA, Mastercard, Amex), iDeal and Paypal.

Return Policy

Since we are a food product our cacao can not be returned. If you are not happy with your purchase or something happened along the way, please send us a detailed message with photo at hello@wildchildcacao.com.

adress & contact

Wild Child Cacao Spreeuwenpark 4h
1021GW Amsterdam
Nederland
T (065) 201-7996
E hello@wildchildcacao.com
KVK 81393415
BTW nummer 862069804B01


AND NOW YOUR FREQUENTLY ASKED QUESTIONS


Is your chocolate vegan?

Yes it is!

Is your cacao organic?

We use Organic Certified cacao beans. We can not call our end product organic since we as Wild Child Cacao are not registered. But technically, it is. 🙂

WHAT IS THE SHELF LIFE OF cacao?

The shelf life of Wild Child Cacao is approximately 1.5 years. Store it in a cool (no fridge) dry place and keep it out of the sun.

WHERE CAN I BUY WILD CHILD CACAO?

Currently you can find us in our own webshop and at a few wonderful places in the city of Amsterdam:
Mahara at De Clercqstraat 123HS
Hartje Oost at Javastraat 23
Cacao Museum at the Czaar Peterstraat 175 in Amsterdam

Is your packaging eco-friendly?

Our products are wrapped in competely plastic-free wrappings and boxes. For our bulk cacao orders we use a plastic-free compostable bag. All of the cardboard that we use to ship orders is also fully recyclable. 

I am ordering as a gift. Can I add a personal message?

Yes you can! Once you have added the products to the cart, you will see a field where you can type us a message. We'll hand-write your message onto a gift note and include it in the box, free of charge. 

More questions?

Just e-mail us at hello@wildchildcacao.com 

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