Customer service
Shipping, storage & FAQ
Shipping
We ship with DPD and DHL within 1-2 workdays with track & trace. The estimated delivery time in The Netherlands is between 1-3 working days.
Inside Europe your packge will arrive approximately between 5 - 10 days.
SHIPPING OUTSIDE EUROPE
Delivery time and costs outside Europe varies from 8 to 30 days. It is usually a longer process in these wild times but we do our best!
We'll send you a track & trace number directly after your order.
Payment Methods
We exept bank transfer, creditcard (VISA, Mastercard, Amex), iDeal and Paypal.
Return Policy
Since we are a food product our cacao can not be returned. If you are not happy with your purchase or something happened along the way, please send us a detailed message with photo at hello@wildchildcacao.com.
adress & contact
Wild Child Cacao
Spreeuwenpark 4h
1021GW Amsterdam
Nederland
Email: hello@wildchildcacao.com
Insta: @wildchildcacao
KVK 81393415
BTW nummer 862069804B01
AND NOW YOUR FREQUENTLY ASKED QUESTIONS
Is your chocolate vegan?
Yes it is!
Is your cacao organic?
We use Organic Certified cacao beans. We can not call our end product organic since we as Wild Child Cacao are not registered. But technically, it is. 🙂
WHAT IS THE SHELF LIFE OF cacao?
The shelf life of Wild Child Cacao is approximately 1.5 years. Store it in a cool (no fridge) dry place and keep it out of the sun.
WHy does my cacao look different then on your pictures, there is a white mist on top?
Chocolate melts around 35-37 degrees (like it was made to melt on your tongue uh 
). When the temperature of your cacao fluctuates a lot, the crystals of the cacao butter tend to crystallize wildly and move to the surface which creates a ‘white mist’ on top of the cacao bar.
). When the temperature of your cacao fluctuates a lot, the crystals of the cacao butter tend to crystallize wildly and move to the surface which creates a ‘white mist’ on top of the cacao bar. To avoid this, we temper our cacao. Yet, the white mist could always appear with strong temperature changes (in the post office for example). Although it might look less ‘attractive’, this mist doesn’t affect the quality or taste!
How should i store my cacao?
Make sure your cacao doesn’t get in contact with water. Just keep your Wild Child in a dark and cool place. We recommend storing your cacao in the box or a glass jar inside your kitchen cabinet. Did it melt anyway? No problem. It doesn’t affect the quality! Never store your cacao in the fridge. It might get moist and it will start the process of crystallization of the cacao butter. Also, cacao loves to absorb surrounding aromas. So don’t be surprised next time you get your cacao out of the fridge it tastes like your leftover lasagna!
P. D. To make sure your cacao will arrive safe and sound in the summertime, we will soon offer shipping with biodegradable ice packs!
WHERE CAN I BUY WILD CHILD CACAO?
Currently you can find us in our own webshop and at a few wonderful places in the city of Amsterdam:
Mahara at De Clercqstraat 123HS
Hartje Oost at Javastraat 23
Cacao Museum at the Czaar Peterstraat 175 in Amsterdam
Mahara at De Clercqstraat 123HS
Hartje Oost at Javastraat 23
Cacao Museum at the Czaar Peterstraat 175 in Amsterdam
Is your packaging eco-friendly?
Our products are wrapped in competely plastic-free wrappings and boxes. For our bulk cacao orders we use a plastic-free compostable bag. All of the cardboard that we use to ship orders is also fully recyclable.
I am ordering as a gift. Can I add a personal message?
Yes you can! Once you have added the products to the cart, you will see a field where you can type us a message. We'll hand-write your message onto a gift note and include it in the box, free of charge.
More questions?
Just e-mail us at hello@wildchildcacao.com
